Privacy Policy

1. Introduction

AscendSphere ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.

2. Information We Collect

We collect the following types of information:

Account Information

• Name and email address
• Profile picture (if provided)
• Authentication credentials
• Billing information

Usage Data

• Features and plugins used
• Content generation history
• Platform integrations configured
• Credit usage and transactions

Technical Data

• IP address and device information
• Browser type and version
• Operating system
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process payments and manage subscriptions
• Send important updates and notifications
• Improve and personalize your experience
• Analyze usage patterns and optimize performance
• Prevent fraud and ensure security
• Comply with legal obligations

4. Data Sharing

We may share your data with:

• Service Providers: Payment processors (Stripe), authentication (Clerk), hosting providers
• AI Providers: OpenAI, Replicate, and other AI services to generate content
• Social Platforms: When you connect your accounts for posting
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal data to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes.

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request limited processing of your data

To exercise these rights, contact us at privacy@ascendsphere.io.

8. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage. You can control cookies through your browser settings, but disabling them may affect functionality.

9. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for transfers outside the EEA.

10. Children's Privacy

AscendSphere is not intended for users under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The "Last updated" date at the top indicates when changes were made.

12. Contact Us

For questions about this Privacy Policy or your data, contact us at:

Data Protection Officer
Email: privacy@ascendsphere.io
General: support@ascendsphere.io